Castle Homes has a multi-level warranty program helps to ensure your satisfaction.
While we strive to build a defect free home, we are realistic enough to know that sometimes mistakes may happen. When they do, we’ll correct them per the written Limited Warranty Agreement that you receive at closing.
Limited Warranty and Homeowner Maintenance
A sample copy is provided in the Homeowner XXXX. Limited Home Warranty Coverage on your new home provides the following protection:
# 1 year warranty on defects in workmanship and materials
# 2 year warranty on portions of the home’s major systems
# 10 year warranty on major structural defects
Closing and Maintenance
Warranty Service is not designed to handle “cosmetic” or “maintenance” items. All cosmetic items should be resolved prior to closing on the home. Maintenance items are the responsibility of the Homeowner.
Contacting Warranty
Our Warranty department will be there to answer both emergency and non-emergency calls. Just in case you hit a “panic moment” our Emergency contact information is also included in the Homeowner XXX and online in (This will be link to the information online).
YOUR HOME WARRANTY – PEACE OF MIND
Peace of Mind
Live at ease. Castle Homes has a reliable full-time Warranty staff dedicated to the quality of your home, and your lifestyle. Excellence is the foundation of everything that we do; before, during and after the purchase of your new Castle home. Click, or call to meet your Personal Warranty Specialist today!
Additional Services
Castle Warranty Services specializes in handling service requests from the customer and deals directly with our subcontractors and trade partners. Castle Warranty Services, along with the power of our construction division, provide extraordinary customer service.
Homeowner’s Manual
The Homeowner Manual received at closing is the Castle Homes “Bible” in fulfilling our homebuyers’ requests. This manual covers all aspects of the home, from the concrete footings to roof shingles. It explains all warranty coverage in great detail.
What’s covered in the Lifetime Warranty?
1. Footings
2. Foundation Systems
3. Beams
4. Girders
5. Lintels
6. Columns
7. Walls and Partitions
8. Roof Framing Systems
9. Floor Systems
10. Peace of Mind
Call 770-554-HOME today to ask about our Guaranteed Price Lock.
First Year Builder Warranty
Items Covered in Your First Year Warranty:
1. Site Work
2. Insulation
3. Cabinets
4. Concrete
5. Attic Roof Bents
6. Electrical Components
7. Masonry, Brick, Stacked Stone
8. Exterior Siding
9. Fireplace
10. Carpet
11. Garage Door
12. Mechanical Systems
13. Thermal & Moisture Protection
14. Drywall Paint
15. Doors & Windows
16. Ceramic Tile
17. Vanities
18. Finishes
19. Carpet
Second Year Builder Warranty:
1. Footings
2. Foundation Systems
3. Beams
4. Girders
5. Lintels
6. Columns
7. Walls and Partitions
8. Roof Framing Systems
9. Floor Systems
As a homeowner, you have normal maintenance responsibilities for your new home. Establishing a maintenance schedule is the best way to manage your maintenance budge.
This suggested maintenance tasks and schedule should not replace the manufacturer’s recommendations. We suggest the use of licensed contractors for any tasks you may feel unprepared to complete. Remember safety first! What seems like a simple plumbing or electrical repair can cost you many times what you think you might save if you don’t do it correctly.
Monthly
· Smoke Detectors – Check operation by pushing test button. Check and replace battery if necessary.
· Check fire extinguishers for proper charge. Never buy units without a pressure gage. Be sure that you have an adequate number, located in kitchen, garage and basement. Test Ground Fault Circuit Interrupters (GFCI) to insure proper protection.
· Clean garbage disposal blades by grinding ice cubes and citrus fruit rinds.
· Clean or replace dirty filter in range hood.
· Check for evidence of leaks around toilets, under sinks and around dishwasher.
· Clean and freshen sink drains by flushing with hot water and baking soda.
· Inspect furnace and air-conditioning filters, humidifier and electronic air cleaners. Replace as required.
· Clean aerators on faucets regularly, depending upon water hardness. You may need to use a rust or scale remover to return them to normal condition, or have them replaced. Check water filters and softeners regularly the life of the filters is dependent upon water usage and water characteristics. Retailers can help with this analysis.
· Monitor and maintain floor coverings on a required basis. Regular vacuuming will reduce wear of carpets and other floor coverings. Repair tears and remove stains as soon as possible.
· Check the Temperature Pressure Release (TPR) valve on the water heater. Water heater should also be drained periodically. In areas with hard water drain at least 5 gallons of water from the drain valve every six months to prevent sediment build up.
Bi-Annually
· Inspect and replace as needed caulking and grout around tubs, showers and sinks.
· Have carpets professionally cleaned at least once a year.
· Inspect roof and chimney for broken or missing tiles or shingles, identifying anything that might cause leaks or problems. Inspect and clean gutters and down spouts. Do not walk on the roof as it is dangerous and may cause damage.
· Inspect outside of home and condition of siding paint, masonry, stucco or Exterior Insulated Finish System (EIFS) and wood trim.
· Monitor and maintain cabinets and countertops.
· Inspect the foundation, basement or crawl space.
· Inspect main service panel, circuit breakers, all GFI outlets and breakers.
· Complete seasonal maintenance on heating and air conditioning by licensed HVAC contractor.
· Check general condition of compressor; remove debris as necessary.
Annually
· Examine caulking around windows, doors and other areas.
· Inspect condition of concrete slabs and patios.
· Check condition of septic tank and leech field. Consult with a septic tank pumping service, if applicable.
· Visually survey wood trim, clean all woodwork.
· Complete annual furnace and air conditioning maintenance by a licensed HVAC contractor.
· Schedule professional inspection of major appliances especially if gas fueled.
